Shipping policy

Shipping Policy

Each order is prepared with care and intention.

Please allow 2–4 business days for processing before your order ships. Once dispatched, you’ll receive a tracking number via email.

Shipping Times

Estimated delivery times:

Standard Shipping (U.S.): 3–7 business days

Expedited Shipping: 2–3 business days

Shipping timelines may vary slightly depending on location and carrier conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected delivery method.

Delays

Once an order has been handed to the carrier, Veil & Ember is not responsible for shipping delays, lost packages, or delivery issues.

Incorrect Addresses

Please ensure your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged, or if you experience an issue with delivery, please contact us within 5 days so we can help resolve it.

 

Thank you for allowing Veil & Ember into your home